Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not satisfied, please review our policy below.

Returns

You may request a return within 14 days of receiving your order.

The item(s) must be unused, unworn, with all tags attached, and in its original packaging.
You must provide the receipt or proof of purchase.
Items that do not meet these requirements will not be accepted.

To start a return, please contact us via email at info@snaplys.com, with the following information:

Your order number
Your full name
The shipping address you used when placing the order
A brief reason for return

Do not send any items back without contacting us first. Unauthorized returns will not be processed. Once your return request is reviewed and approved, we’ll send you:

The most appropriate return address based on your region
Step-by-step return instructions for a smooth experience

Exchanges

If you'd like a different size or product:

Begin a return for the original item.
Place a new order for the correct item.

In some cases, we offer free exchanges — email us if there are any issues, and we’ll see what we can do.

Order Cancellations

Due to our fast, automated processing system:

You can only cancel your order within 1 hour of placing it.
After that, the order is already being prepared and cannot be canceled.

If you notice any mistakes (such as the wrong size or address), contact us immediately — we may be able to update it before it ships.

Customs, Duties & Taxes

Important: Any import duties, customs fees, or local taxes charged upon delivery are the responsibility of the buyer and are non-refundable by Snaply's. If you refuse a package due to customs charges, the return shipping cost and any fees incurred will be deducted from your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and description of the issue. We will arrange a replacement or full refund at no extra cost.

Exceptions / Non-Returnable Items

We cannot accept returns on:

Sale items
Gift cards
Personal care items (e.g., beauty products)
Custom or personalized items
Hazardous materials (e.g., flammable liquids, gases)

If you’re unsure whether your item is eligible, feel free to reach out.

EU Customers – 14-Day Cooling-Off Period

If you’re in the EU, you’re entitled to cancel or return your order within 14 days of receipt, for any reason. Items must be in unused, original condition with all tags and packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If so, your original payment method will be credited within 10 business days.

If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us at info@snaplys.com.Shipping costs are non-refundable.